Home Asian countries Return Russian Railways tickets as much as you lose. How to return train tickets and refund

Asian countries

Return Russian Railways tickets as much as you lose. How to return train tickets and refund

The railway was, is and, in the near future, will be the most popular mode of transport when it comes to intercity or interregional communication. The number of passengers of JSC Russian Railways is constantly growing, because the train is not only a convenient, but also a fairly economical mode of transport. But, unfortunately, sometimes life circumstances develop in such a way that we are forced to abandon planned and long-awaited trips. But what if the ticket for the Russian Railways train has already been paid for? Will you be able to exchange the purchased document for another date, return the money in full, or will only part of the money paid be refunded? And what commission will the Russian Railways charge for exchanging or returning a purchased train ticket?

If you are faced with the problem of exchanging or returning a travel document purchased from Russian Railways, our lawyers will be happy to help you understand all the intricacies of the current situation. In order to receive advice from highly qualified lawyers, you only need a computer or Internet connection. After all, you just need to enter the question you are interested in in a special online form and our consultants will tell you:

how to return a Russian Railways e-ticket;
how much the commission will be if you decide to return the ticket and return your money;
Do the rules for transporting passengers provide for penalties for refusing a travel document;
where to download a sample power of attorney to refuse tickets purchased by a legal entity;
Is it possible to return a document certifying the right to travel purchased online;
how to understand how much you lose when returning a travel pass;
Are electronic travel tickets purchased through the Russian Railways website subject to exchange?

It is important to note that consultations on these and other issues are provided by our specialists around the clock (excluding lunches, holidays and weekends), and also absolutely free.

The rules governing the return of such documents establish a number of conditions under which you have the right to return both an electronic travel ticket purchased through the website and a regular one purchased through the ticket office of Russian Railways OJSC. The rules established by the domestic railway company regulate the terms of refusal and exchange of railway tickets, fines for refusing a trip, requirements for a power of attorney on behalf of a legal entity (if travel passes were not purchased on behalf of an individual).

The amount of money received back will directly depend on the time it takes to contact the refund office:

if you want to exchange or return the purchased document eight or more hours before the train departs, then you can return the full cost of the trip, which is 100% of the cost of the travel card and 100% of the cost of the reserved seat;
if you can contact the ticket office only later than eight hours, but no later than two hours before departure, then you will be able to return 100% of the cost of the travel card and only half the cost of the reserved seat;
If you can contact the refund office only less than two hours before departure, then you can only count on a refund of the cost of the travel pass. The cost of the reserved seat, in this case, is non-refundable.

Knowing these rules, you can easily calculate how much you lose when submitting a document. Also, it is worth noting that you can submit such a document and return the money only when you contact the Russian Railways ticket office, regardless of whether the ticket was purchased through the website or at the ticket office.

Can the pass be exchanged?

In accordance with the conditions and rules governing the return and exchange of travel passes, Russian Railways passengers have the right to exchange previously purchased passes for trains traveling on a different date. To do this, the passenger must contact the ticket office. But it is worth noting that the re-issuance of travel coupons for an earlier next train is carried out by a responsible employee of the domestic railway service, only on condition that there are at least twenty-four hours left before the train departs.

An important condition for the exchange is that Russian Railways retains additional commissions and fees for the exchange of travel coupons. You can find out detailed information about exactly how much you will have to pay extra for the exchange directly from the railway ticket office employees.

What documents must be presented in order to return the money?

The conditions for the return of money stipulate that if a passenger intends to return a travel pass purchased on the website or through the Russian Railways ticket office, he must present the following documents to the ticket office:

the ticket itself;
bank card from which the payment was made (if applicable);
power of attorney from a legal entity (if applicable), drawn up in the correct format.

You can request a sample power of attorney at the box office or download it on the website. It is worth paying special attention to the fact that a power of attorney that does not correspond to the sample is a reason for refusing to return the money. A power of attorney drawn up incorrectly or containing inaccurate data may also prevent you from returning your money.

If you purchased a ticket on the website using a bank card, you will only be able to receive money on the same card. Typically, money is credited within seven to thirty days. You can find out how much money will be credited in your case on the Russian Railways website or at the cash desk.

Exceptions

It is worth noting that the rules governing the refusal of tickets have a number of exceptions. For example, if you purchased 2 tickets for a luxury class carriage on an international train in one order, then, unfortunately, you will not be able to return only one such document. Also, the rules for returning tickets for international trains differ from the rules for tickets purchased for local trains. For example, these rules establish different deadlines for canceling a trip and penalties. Moreover, you will have to pay the fine for canceling a trip by international train in foreign currency at the rate valid on the date of cancellation.

You can find a more detailed list of exceptions on the Russian Railways website.

Considering the number of exceptions and clauses in the terms of return and exchange of tickets, passengers often have misunderstandings related to the amount of money returned or refusal to return money. If you find yourself in such a situation and want to defend your legitimate interests, you can always seek legal assistance from our specialists!

According to the Passenger Transportation Rules in force in 2019, Russian Railways tickets purchased at the ticket office can be returned without explanation, both before and after the train departs.

How to do this correctly?

Experts highlight the following rules for returning Russian Railways tickets:

5 days - when traveling within Russia;
10 days – when traveling to the Baltic states and the CIS,
1 month – when traveling to foreign countries.

Advice! If the trip did not take place not only for a valid reason, but also for a reason beyond your control (for example, the bus that took you to the railway station was late), then you need to demand reimbursement of costs not from Russian Railways, but from the bus carrier.

Russian Railways train tickets are issued as follows:

If the payment for the train ticket was made in cash, the cashier issues the money on the day of application. When paying by credit card, refunds are processed within 1 month.

It should be noted that the money will be credited exactly to the card from which it was written off. It is impossible to receive them in person or transfer them to another account - this is done to prevent fraud.

The main condition for the return of Russian Railways train tickets is the presence of an original document confirming the identity of the applicant (for adults - a Russian passport, for children - a birth certificate). Copies of passports are not accepted (even notarized ones)!

Return of Russian Railways train tickets on behalf of another passenger is possible only if the following documents are available:

Passport details of the authorized person and the passenger;
Train departure time and place;
Authority to return the ticket and receive money;
Duration of the power of attorney.

Travel document.

Applications for the return of a ticket prepared by its owner.

Applicant's passport (original).

If the ticket was purchased for the wrong train and you have enough time before the train departs, it is better to make an exchange.

If there are errors in personal data in the travel document, act according to the circumstances:

Inaccuracies in the passenger's date of birth are allowed only when their presence does not affect the price of the ticket (that is, it does not change from an adult to a child ticket).

How much money will be returned when returning an unused travel document?

It all depends on the type of railway service and the deadline for handing over the ticket - the later it is handed in, the less money is returned for it.

For local trains:

You can reissue a ticket for earlier trains only in cases where there is less than a day left before their departure. The procedure is subject to an additional fee.

For trains traveling to non-CIS countries:

24 hours before departure - with full retention of the cost of travel and reserved seat;
From 24 to 6 hours before departure - with a refund of half the fare and the full cost of a reserved seat;
Less than 6 hours before departure – payments are not made.

For trains traveling to neighboring countries:

Within 24 hours of the trip – the full amount is paid;
From 24 to 6 hours after train departure – full fare and 50% of the cost of a reserved seat;
Less than 6 hours before departure – only travel without a reserved seat;
Within 1 hour after departure - only travel without a reserved seat.

How to understand how much you lose when returning a Russian Railways train ticket?

To do this, you need to subtract the commission of payment systems and a special railway tax from the total cost of the travel document (192.70 rubles for domestic flights, 10 euros for international flights). They are non-refundable regardless of the ticket return date.

Only children under 5 years of age who do not occupy separate seats will not be charged a refund fee.

Now you know how to return an unused train ticket, and you can carry out the procedure without any problems.

Even the most experienced travelers with solid itinerary planning skills sometimes encounter unforeseen circumstances that force them to abandon their upcoming trip. In such cases, one of the main problems becomes the return of unused travel documents. Russian Railways offers several options for returning electronic tickets. We will tell you how to return an electronic train ticket purchased on the Russian Railways website, and in what time frame this can be done. This article will also help you figure out whether it is possible to return an electronic ticket for a Russian Railways train if you are late and whether it is possible to exchange your boarding pass.

How to return an electronic ticket purchased on the Russian Railways website

There are two ways to return tickets purchased on the Russian Railways website:

through the Internet;
when visiting the cashier in person.

Each method has its limitations. Canceling an order online is most convenient if you have learned in advance that your upcoming trip is impossible. If circumstances forced you to cancel your trip at the very last moment, you will most likely have to contact the ticket office directly to process a refund.

Let's look at both options in more detail.

Returning an electronic ticket for a Russian Railways train via the Internet

The easiest and fastest way to cancel an order is to return Russian Railways electronic tickets on the website. However, it imposes certain restrictions related to the registration method and train departure time.

We list the basic rules for returning online:

the main condition is that the control coupon was not registered or passed electronic registration on the website, that is, the travel document was not issued at the ticket office or terminal;
if you have already completed electronic registration, you can cancel your order no later than an hour before the train departs from the first station of the route;
If you have not checked in, a refund can be made at any time before the train leaves your station.

The refund conditions for international tickets are slightly different. Unregistered orders are canceled 6 hours or more before the train departs from your station. In the case of tickets that have undergone electronic registration, an additional condition appears: the exchange must be made no less than an hour before the train departs from the very first station indicated in the route.

Note the differences in wording used in different situations. Passengers often confuse the time of departure of the train from the first station of the route and the time of boarding at the intermediate station. We advise you to carefully understand these subtleties in order to have a clear understanding of the ticket return procedure.

If you received travel document forms at a ticket office or a special terminal, or the available order cancellation period has expired, you will not be able to return an electronic ticket for a Russian Railways train via the Internet. In this case, the only option is to cancel the order through the ticket office at the station.

Return your Russian Railways e-ticket online- it's fast and convenient. To cancel an order you need to follow a few simple steps.

Step 1. Log in to the website pass.rzd.ru using your username and password.

Step 3. Next to the route description you will see a “Request Status” link, when clicked, a link to return tickets will appear. Click on it and complete the order cancellation process.

The money will be sent to the bank card from which the purchase was made.

Rules for returning an electronic Russian Railways ticket through the ticket office

In addition to canceling an order via the Internet, a passenger can return a ticket using the services of an operator at the ticket office at a train station or train station. Please note that not all cash desks provide this service. You can always find a complete list of ticket offices on the Russian Railways website.

The possibility of returning money through the ticket office remains even if you are late for the train. At the same time, the regulations for the return of electronic and paper tickets establish a clear deadline for canceling the order: no more than 12 hours from the departure time of your train. If there is a valid reason (illness confirmed by a doctor, or the occurrence of an accident), supported by relevant documents, this period is increased to 5 days. In both cases, the return is made by drawing up a claim according to the established form.

In addition, if you have already completed electronic registration, and there is less than an hour left before the departure time of the train from the very first station of the route, the claim procedure will also be used for a refund. The claim review process may take up to 1 month. To this period should be added the time for crediting funds to a bank card, which ranges from 7 to 30 days. Thus, it is possible to make a refund if you are late for the train, however, this process cannot be called quick.

Any passenger from the list specified in a specific order can return a ticket by presenting a document confirming his identity. If tickets have not yet been registered, or electronic registration has been performed, it is enough to show the cashier the printed control coupon, or give its 14-digit number. If you received paper tickets after registering at the ticket office or a special Russian Railways terminal, you must return them.

Refunds will be made to the card used to make the purchase.

How much will I receive after returning the tickets?

We have already found out whether it is possible to return an electronic ticket for a Russian Railways train; It's time to talk about the amount that you will receive in your account when you cancel your order. The rules for crediting funds when canceling orders are quite transparent.

When returning a ticket, a fee of 192 rubles 70 kopecks is always charged. This amount is paid for each passenger specified in the order.

The remaining amount is refunded depending on the timing of order cancellation:

if there are 8 or more hours left before landing at your station, Russian Railways will refund the entire cost of the order;
if there are no more than 8, but not less than 2 hours left before boarding, a refund of an amount equal to the ticket price and half the cost of a reserved seat is available;
If there are less than 2 hours left before boarding, only the ticket price without a reserved seat is refunded.

How long does it take for funds to be credited to a bank card?

It must be remembered that funds will be credited to the card significantly later than Russian Railways confirms the return of electronic tickets. The timing of the refund largely depends on the speed of the company’s partner bank.

Russian Railways rules regulate the return period from 7 to 30 days. In practice, the return may occur faster, but we still advise you to plan your budget taking into account the deadlines approved by the carrier’s rules.

Can I just exchange my tickets?

Unfortunately, Russian Railways rules do not provide for the possibility of exchanging any tickets, including electronic ones. Even if you go to the ticket office in person, the exchange procedure will be limited to returning old ones and purchasing new travel documents in accordance with the rules described above. Thus, you will not receive any savings when exchanging your old travel document for a new one.

What else you need to know when canceling an order

It is worth considering that sometimes Russian Railways may establish special cancellation rules for passengers purchasing tickets for certain international and domestic destinations. In addition, return conditions may differ depending on the class of carriage.

You can view the current list of exceptions that apply to order cancellations on the Russian Railways website.

Conclusion

The procedure for returning electronic tickets usually begins to interest passengers only at the moment when this service is truly in demand. Unfortunately, this approach often results in a significant loss of time and money. We encourage you to review our e-ticket return policy in advance to understand your cancellation options should unforeseen circumstances arise that force you to cancel your planned trip.

Video news about simplifying the Russian Railways ticket return procedure:

Passengers prefer to purchase train tickets in advance, since in this case they have the opportunity to choose seats in comfortable carriages and the optimal travel route with a minimum of transfers.

Sometimes such carefully selected tickets have to be surrendered. Life circumstances change, due to which the trip is postponed to another date or completely canceled. To save money, try to return your unnecessary tickets as early as possible.

Things to remember when returning tickets:

You can cancel your tickets by contacting any Russian Railways ticket office;
Refunds in cash are allowed only upon presentation of a passport;
If you lose your tickets, go to the ticket offices at the stations, specially designed to resolve such issues. Please contact us there if your tickets are damaged;
when returning tickets purchased from agencies or intermediary organizations, commission fees and payment for their services are not refundable to the passenger;
For each ticket returned, you will have to pay a commission fee (with the exception of free tickets for children under five years old without a separate seat).

The passenger should be aware that if he cancels the trip, the cost of previously purchased tickets for Russian Railways trains traveling through Russia will not be returned to him in full. If before the train leaves:

If he has 2 to 8 hours left, he loses half the cost of his reserved seat. The remaining amounts are refunded in full;
less than 2 hours remain - the refund amount is reduced by the entire cost of the reserved seat.

The payment procedure is slightly different when returning tickets to the CIS and Baltic countries or for trains formed there. The passenger does not receive:

half the price of a reserved seat when tickets are returned from 6 to 24 hours before the train departs;
the cost of a reserved seat if you cancel your tickets from 3 to 6 hours before the train departs.

If a passenger has lost a ticket, there is no talk of returning it at all. Usually, all issues related to receiving money due for returned tickets are resolved at the place of purchase. The same applies to passenger complaints. Address them to the Russian Railways branches at the place where you purchased your tickets.

Rules for returning train tickets

Check out the main important points that will help you understand the situation if you have to cancel your train trip:

The amount of the amount to be refunded if you cancel your trip depends entirely on the time of return of the tickets. If you want to receive full money for your tickets, return them more than 8 hours before the train departs. The only amount that will be withheld is a fee of 192 rubles 70 kopecks. You will lose a little more than half the cost of the ticket if you return the ticket and there are at least two hours left before the train departs. If you are behind the train, do not rush to throw away tickets for the departing train. Hand them in to the ticket office within 12 hours after the train departs. Then you will get back almost half of the money you spent;

As for tickets to the CIS and Baltic countries, it is better to return them two days before the scheduled departure of the train. You will return the entire cost of tickets minus only the general fee. If there are still 6 hours before the train leaves, you can count on an amount of 60 to 70 percent. Returning tickets within just an hour guarantees you will receive 40 to 50 percent of the cost. If the train departs in less than an hour, there is no point in returning the ticket to the ticket office: the money is non-refundable;

The situation is more complicated with tickets to foreign countries: canceling them six hours before the train departs ensures that you receive the full amount. The established fee for returning tickets on these routes is 10 euros;
If the ticket was purchased with cash, then return the ticket at the box office. When purchasing a ticket online, funds will be transferred to the card used to pay for the tickets. It is impossible to know the exact date of receipt of money. Only time limits are set from 7 to 30 days. It all depends on the bank whose card owner you are. If there is a delay in receiving money, contact your bank;
Where and how to return an electronic ticket largely depends on whether electronic registration has taken place. If it is not available, you should cancel your ticket via the Internet. If registration has taken place, you can return your ticket online at least an hour before the train departs from the first station of the train route. Then you will have to take it to the cashier. If in doubt, information about completing electronic registration can be found on the website. Or see if there is an inscription on the boarding pass instructing you to get your ticket at the ticket office or through the terminal. It is made in red letters and immediately attracts the attention of passengers. If there is such an inscription, then this indicates the absence of electronic registration. If you have a printed ticket on paper, it will only be accepted at the ticket office;

In cases of being late for the train, it is possible to return the ticket only to the ticket office. It is not possible to do this via the Internet. If you missed the train, the ticket cannot be returned online - only at the ticket office. When registering electronically, hand over your ticket to the ticket office 20 minutes later, but no more than 3 hours after the train departs. Registration of its delivery will take place as usual. The money will be credited to the card within 7-30 days. Returning a ticket with registration at other times is possible only through a claim procedure. The wait time for passengers to pay is considerable. It is 180 days. Tickets without electronic registration for trains traveling through Russia are issued as usual;

If a passenger has a valid reason for being behind the train, the deadline for returning their tickets will be extended. Return tickets for trains in Russia no later than 5 days after the departure of the train; for the Baltic and CIS countries - no later than 10 days. Illness, accident or traffic accident involving a passenger are considered valid. Moreover, all these grounds must be documented. The refund amount will be from 40 to 50 percent. It will arrive on the passenger’s card within 180 days. For passengers who had tickets to non-CIS countries, a 30-day period has been established for applying for the return of tickets. If this deadline is met, he will receive all the money he spent, with the exception of a withheld fee of 10 euros. In addition, official documents should be submitted to justify the reason why the trip did not take place: a certificate from a medical institution, a traffic police report;

When checking in a ticket, you will need the passports for which the tickets were issued, the tickets themselves on paper, boarding passes or electronic ticket numbers;
As a general rule, a ticket is accepted only from the person in whose name it is issued. If for some reason you cannot return the tickets in person, issue a power of attorney to your principal from a notary to perform these actions. In this case, on the basis of his passport and the passport of the passenger who bought the ticket, a power of attorney, he will be able to hand it over to the ticket office instead of you;
Issuing a ticket requires correct indication of the passenger's last name, first name and patronymic, as well as his passport details. Do not worry if there is one wrong letter in your name or number in your passport number on your ticket. The conductor is obliged to allow such a passenger onto the train based on the existing ticket. If there are many more errors, approach the conductor in advance. He is authorized to issue a new travel ticket at a special terminal. But the passenger will have to pay 200 rubles. There is no need to contact the cashier. The cashier will not be able to make such corrections. Currently, tickets reflect the passenger's place and date of birth. This information is not the main one. Errors regarding place of birth do not matter. An incorrect date of birth will affect the situation if it affects the cost of the ticket. For example, as a result of an incorrectly indicated date of birth, a ticket for an adult is issued at a reduced child fare or vice versa;

You can only exchange a ticket for another time, train or place at the ticket office. This service is not available online. The operation of exchanging a ticket for a passenger creates a number of inconveniences.

One of them: funds for the exchanged ticket will also be credited to the client’s card within a month. The passenger is issued a new ticket from the available available seats.

The passenger gains slightly in the amount of the withheld fee: upon exchange it will be about 130 rubles, saving about 60 rubles. When traveling within the Russian Federation, exchange electronic tickets at least 8 hours in advance. In this case, a fine of 30 percent of the entire ticket price will not be withheld.

What percentage of the cost of a railway ticket can be refunded?

The sooner the ticket is handed over to the Russian Railways ticket office or via the Internet, the less amount will be withheld from the passenger.

The amount that a passenger pays when purchasing a train ticket consists of two main parts: the cost of the ticket itself, which gives the right to travel by rail, and the price of a reserved seat (the cost of a passenger seat, depending on the degree of comfort of the carriage). Minor amounts include commission fees, insurance, and services. If the ticket was purchased not at the Russian Railways ticket office, but through other agencies, then the passenger also pays for their services.

The calculation of the amount to be returned to the passenger when he returns the ticket depends on the time remaining before the train departs:

at least 8 hours - the money is returned in full minus the railway tax;
from 2 to 8 hours - the entire cost of the ticket and half of the reserved seat;
less than 2 hours - the client receives only the cost of the ticket without a reserved seat.

If Russian Railways refuses to return the cost of tickets and all deadlines for receipt of money have expired, file a claim in court.

How to return an e-ticket for Russian Railways, if you no longer need it? It’s very simple - by visiting the website or the return office of Russian Railways. True, the later you do this, the less money you will get back. Read this article on how to return your travel document with minimal losses.

How to return a train ticket at the box office and on the website?

So, your trip is canceled for some reason, and now you are faced with the question of how to get your money back for a Russian Railways e-ticket. To get a refund, just like with a regular ticket, you need to return it. You can return your ticket on the Russian Railways website or at the Russian Railways return office. In the second case, you need to have with you the document on the basis of which the ticket was purchased (passport, for example), and a 14-digit electronic ticket number.

If you bought an electronic ticket and decided to print it on a regular form, this is your right, but if you do this earlier than 1 hour before the train departs, then your electronic reservation will be canceled. You can return a printed ticket only at the return desk.

A ticket can be returned in two ways:

As usual. This is acceptable if:

electronic registration for your train is missing or has not been completed;
you have checked in, but there is more than 1 hour left before the train departs;
you checked in, but the train left without you.

In a claim manner. It is possible in the following cases:

if you are late for the train by 12 hours or more;
if you are late for the train for up to 5 days from the moment the train departs for a valid reason, such as illness (but in this case you will need to present a corresponding certificate);
if the electronic ticket was returned less than 1 hour before the train departure;
if you decide to return a ticket that was issued by bank transfer.

If you decide to use the claim procedure, you will need to submit:

a statement from the person in whose name the ticket was purchased;
copy of passport;
original ticket (if it is not electronic);
supporting document in original;
a certificate confirming the reason for your lateness;
indication of the method of refund.

Refunds can now be made by mail (you will be charged all necessary taxes and fees) or by transfer to a bank account or bank card (for this you must provide all bank and account details)).

The passenger has the right to file a claim for a refund of the ticket within 6 months from the date of departure of the train. The decision to return funds is usually made within 1 month, after which the citizen is notified of the decision.

Don't know your rights?

But remember: if you do decide to make a return, you will be charged a fee of RUB 192.70. for 1st place (VAT 18%).

In order to return an electronic ticket on the Russian Railways website, you need to fill out a special refusal form. In this case, you must indicate the order number and phone number that was indicated when purchasing the ticket.

A return through the website involves a full refund of the entire order, however, returning tickets in this way is only possible before the train departs, if the boarding pass has not yet been issued and the ticket has not been received in hand. In the case of international transportation, returns through the website must be made at least 6 hours before the train departs from the boarding station.

How to return an electronic train ticket without missing the deadline?

You can return your electronic train ticket before receiving your boarding pass at self-service terminals or ticket offices:

if you bought an electronic ticket for travel within the Russian Federation or to the CIS countries, then you can return it at any time before the train departs;
if you bought a ticket on an international route, then you can return it no later than 1 hour before the train departs from the initial station and no later than 6 hours from yours.

How to get a refund for an e-ticket?

If you return an electronic ticket for a domestic Russian train, then you will receive the following:

8 hours before the train departure - the full cost of the ticket and reserved seat;
less than 8 hours in advance, but no later than 2 hours in advance - the cost of the ticket and 50% of the cost of a reserved seat;
in less than 2 hours - ticket price.

If the ticket was purchased for a trip to neighboring countries:

24 hours before the train departure - the cost of the ticket and reserved seat;
less than 24 hours in advance, no less than 6 hours in advance - the cost of the ticket and 50% of the cost of a reserved seat;
less than 6 hours before train departure - ticket price.

If you have purchased an electronic ticket to foreign countries, then you must return the cost of the ticket and reserved seat no later than 6 hours before the train’s departure. But! When returning the fare amount for each seat, a fee of 10 euros will be charged, converted to the ruble exchange rate.

How to return an electronic ticket in a foreign country?

If for some reason you want to return an electronic railway ticket while abroad, do not be alarmed: you can cancel your ticket by contacting the refund office at the station of the country in which you are located. In this case, you must give the cashier a pre-printed ticket in the Russian Federation on Russian Railways letterhead and a passport, after which the cashier must give you a document with a note that you have returned the ticket.

Then, no later than 6 months after the departure of the train for which you canceled your ticket, you must visit the Russian Railways ticket office with a ticket cancellation form issued to you in another state and a passport.