Home flights Providing household services in the hotel. Types of hotel services

flights

Providing household services in the hotel. Types of hotel services

To attract guests' attention and make a great impression, hotels offer a variety of additional options. They may refer to services directly in the rooms or to services throughout the hotel. Some services are included in your stay, such as breakfast. Access to the beach or pool is usually paid separately, but there are exceptions. When calculating the cost of living, it is better to check all the details on the official websites of the hotel or by phone.

Free hotel services

Free WiFi

It is difficult to imagine a hotel that would not provide its guests with Internet access. Typically, a wireless network can be used throughout the hotel, less often - only in the lounge area. Upon check-in, guests are given a password to log into the network. Some business hotels offer wired internet for those who use it as a work tool.

Without a bank card

Most hotels block or charge the card immediately after the client makes a reservation. Such measures are taken to protect the business from possible downtime. But many customers do not want to provide their card details to avoid becoming a victim of fraud. Also, not everyone agrees to part with their money even before arrival.

Therefore, hotels are constantly expanding the list of booking options without using cards. The most popular at the moment:

non-cash bank transfer;
payment in cash upon check-in;
use of electronic currency.

Pets allowed

Some hotels have conditions for comfortable and safe accommodation of pets. It is better to discuss the conditions of detention and the need for quarantine in advance with managers by email.

Free cancellation

In the fight for clients, hotels attract guests with special booking conditions. When a trip is planned in advance, there is a high probability that the arrival date will be postponed. In such cases, the free cancellation option is very convenient. It is valid subject to advance notification to the hotel administration. Usually three days before the scheduled date.

Smoking in the hotel

Legislation regarding smoking in public places is constantly becoming stricter. Many hotels are strictly non-smoking. Violators should be aware that there are tobacco smoke detectors in the rooms. Therefore, heavy smokers are not recommended to take risks if they do not want to pay the fine and the cost of cleaning their tobacco room. Hotels that allow smoking either have smoking rooms or designated areas for smoking.

Free breakfast at the hotel

Breakfast is not included in hotel room options unless specified during booking. The higher the category or star rating of the hotel, the more varied the morning menu. Continental breakfast includes juices, hot drinks, scones with butter and jam. The famous English breakfast in hotels differs from the continental breakfast in the presence of scrambled eggs. The most popular option remains the buffet. The dishes offered are varied - from fruit slices to meat pates.

Paid services in hotels

Household appliances in the room

If the room does not have a hairdryer or minibar, it can be ordered additionally. Less often in hotels it is possible to take a kettle into your room. But when you need to put wrinkled clothes in order, you will have to go to a special room equipped for ironing.

an extra bed

If there are more guests than planned, you should ask for an extra bed in the room. This could be a small bed, a folding bed or a cot for a small child.

Work or leisure

Standard rooms do not have a comfortable table and chair. Therefore, for working guests there is a “workplace” option. Hotel services may even include a telephone with international direct dialing. And lovers of passive recreation can connect to some cable TV channels.

Events

You must pay a separate fee for entertainment, but sometimes hotels give guests tickets to shows, passes to the pool, and a wellness center. The most modern hotels offer more active leisure, after which you will leave not only pleasant impressions, but also useful skills. These could be handicraft master classes, culinary workshops, surfing or painting lessons.

The desire to earn excellent reviews forces hotels to invent new and improve existing options. They allow you to impress your guests with care, comfort and courtesy.

Try searching for hotels and services in them right now. Hotel listing pages will open in a new window

Send your good work in the knowledge base is simple. Use the form below

Students, graduate students, young scientists who use the knowledge base in their studies and work will be very grateful to you.

Posted on http: www. allbest. en/

Introduction

Chapter 1. Provision of additional services

1.1 The concept of additional services in a hotel

1.2 Types of additional services

1.3 Additional services service

1.4 Additional food services

1.5. Key trends in the field of additional services

Chapter 2. Provision of additional services in the Sayany sanatorium

2.1 Description of the resort in which the Sayany sanatorium is located

2.2 Sanatorium "Sayany"

2.3. Provision of additional services by the sanatorium "Sayany"

Conclusion

Bibliography

Application

Introduction

Relevanceresearch- a modern hotel complex occupies an important place in the social sphere of the country and helps to satisfy the primary needs of travelers for accommodation and food. Without hotels, it is impossible to create a modern tourism industry.

Hotel enterprises are an integral part of the service sector. The provision of these services has a positive impact on financial and economic activity and plays a major role in increasing the efficiency of social production.

The development of the hospitality industry is gaining momentum every year. The infrastructure of modern hotels includes a business center, laundries and dry cleaners, currency exchange offices, intercity and international communication services, and transport services for guests. Hotels cannot do without shops and souvenir kiosks, restaurants and bars.

In addition, focusing on business people, hotels must provide their guests with the opportunity not only to organize their working time well and efficiently, but also to relax after a busy day at work. Therefore, modern hotels operate gyms and fitness clubs, beauty salons, billiard rooms, slot machines and casinos, etc.

In shaping the market attractiveness of a hotel enterprise, additional services are becoming increasingly important. hotel additional service

Remaining the main one, the accommodation service is taken for granted by guests, and it is the additional services that distinguish this hotel from a number of others that attract increased interest.

Therefore, studying the issue of organization and technology for providing additional services in a hotel is becoming increasingly relevant and important.

TargetYuresearch- is the consideration of a complex of additional and related hotel services.

Tasksresearch:

1. Give a theoretical definition of additional services;

2. Analyze the approaches of modern theories and concepts to the analysis of the development processes of modern systems and methods for managing additional services in the hotel industry;

3. Give a general description and identify the main features of additional services in the hotel industry that arise at the present stage of its development;

4. Identify factors that ensure the competitiveness of the hotel;

5. Assess the effectiveness of additional services in the hotel;

6. Develop proposals on the use of more effective methods of additional services for the hotel industry and improvement of the mechanism for supporting domestic enterprises in the provision of these services.

An objectresearch- Additional services.

Subjectresearch- is the Sayany sanatorium.

Chapter1. Providingadditionalservices

1.1 conceptadditionalservicesVhotels

In addition to mandatory and free services, hotels provide a whole range of various additional services that are paid extra.

To implement the process of serving tourists in a hotel, a minimum set of the following basic services should be provided to ensure the provision of basic hotel services:

Room management service;

Administrative Service;

Catering service;

Commercial service;

Technical Services;

Auxiliary and additional services.

The list and quality of the provision of paid additional services must comply with the requirements of the category assigned to the hotel.

There are more than 30 different hotel classification systems in the world. Each country has its own national standards. The most common classification system is the "star" system, which involves five categories of hotels. This classification was developed by the World Tourism Organization (WTO) in 1989. It defines the requirements for hotels of a particular category.

1. 2 Kindsadditionalservices

From the point of view of common sense, there can be no talk of any kind of hospitality without satisfying the primary needs of a person - the needs for food, rest and sleep. In this regard, the most reasonable and quite logical is the following definition of a hotel, which was given by S.I. Baylik: “A hotel is an enterprise that provides people who are away from home with a range of services, the most important of which are equally the accommodation and food services.”

The hotel provides additional services, the cost of which is included in the price of your stay:

Reception and accommodation services (round the clock);

Luggage delivery at the guest's request (24 hours a day), luggage delivery is carried out to the elevator in the 1st floor hall;

Taxi call (24/7);

Morning wake up;

Delivery of correspondence;

Providing tourist information;

Calling an ambulance, using a first aid kit (24/7);

Reservation of a parking space (24/7);

Use of a household self-service room (24 hours a day);

Provision of a baby cot (24/7);

Order theater and concert tickets (daily from 10:00 to 16:00, except weekends and holidays);

Reservation of a table in the hotel cafe;

Provision of mineral water, hygiene kits in the room (daily);

Automatic shoe shine.

The hotel provides additional services for a fee:

Luggage storage in a storage room (24 hours a day), in accordance with the Rules for the reception and storage of luggage and valuables at the hotel;

Storage of valuables in the administration safe (24 hours a day), in accordance with the Rules for the reception and storage of luggage and valuables at the hotel;

Sauna services (daily, according to the operating hours of the sauna);

Rent of a negotiation room;

Rent of a set of dishes (round the clock);

Electric kettle rental (24/7);

Additional change of bed linen, towels (around the clock);

Reception of fax messages (24/7);

Photocopying of documents (24/7);

Scanning documents (daily according to the conference center’s operating hours, except weekends and holidays);

Sale of postal envelopes, telephone cards and Internet access cards using Wi-Fi technology, cards;

Reception of e-mail (daily according to the conference center's operating hours, except weekends and holidays);

Minor clothing repairs.

Additional services provided by the hotel:

Dry cleaning of clothes;

Washing and ironing clothes;

Providing hot drinks in the 1st floor hall;

Hair salon services;

Currency exchange services;

Contact vision correction office services;

Dental services, solarium;

Cafe-bar services.

The list and quality of paid additional services must meet the requirements of the category assigned to the hotel. Additional services have a very wide range and, with a developed tourism infrastructure, account for up to 50% of total income.

The most common:

· excursion services;

· ordering the services of guide-translators;

· organizing the sale of tickets for all types of transport;

· organizing the sale of tickets to theaters, circuses, concerts, etc.;

· ordering vehicles at the request of guests;

· call a taxi;

· car rental;

· ordering places in city restaurants;

· purchase and delivery of flowers;

· sale of souvenirs, postcards and other printed materials;

· Shoe repair;

· repair and ironing of clothes;

· washing and dry cleaning of clothes;

· use of the sauna;

· hairdressing services;

· services of buffets, bars and restaurants;

· rent of a conference room, meeting rooms;

· business center services.

Related services include:

1. provision of sovereign products, tourist symbols;

2. trade, currency and credit, information, congress and other services;

3. special types of communication services, provision of individual safes, etc.

Household service is aimed at meeting the needs of guests that have arisen during their stay at the hotel.

Household services include the following:

1. express washing and dry cleaning;

2. repair and ironing of personal belongings.

1.3 Serviceprovidingadditionalservices

Each of the hotel staff contributes to creating a good impression of the hotel for the guest. Therefore, when talking on the phone, communicating in person or in writing, hotel workers are required to behave "in style" with both guests and colleagues. The idea of “style” is realized by observing the following rules.

Additional services are an integral part of the hotel. By the range of these services, you can see what type the hotel belongs to. When providing services, not only their quantity is important, but also their quality.

The most common additional services: excursion service; ordering services of guides - translators; organizing the sale of tickets for all types of transport; organizing the sale of tickets to theaters, circuses, concerts, etc.; ordering vehicles at the request of guests; taxi call; car rental; ordering seats in city restaurants; purchase and delivery of flowers; sale of souvenirs, postcards and other printed matter; Shoe repair; repair and ironing of clothes; washing and dry cleaning of clothes; use of the sauna; hairdressing services; services of buffets, bars and restaurants; rent of a conference hall, meeting rooms; business center services.

1 . 4 Additionalservicesfood

In addition to the direct services of the hotel industry, hotels can carry out other types of economic activity, the main of which is catering. Almost every hotel has a restaurant where guests can satisfy their nutritional needs.

A restaurant at a hotel can be a separate catering establishment, or it can also be one of the divisions of the hotel complex. At the same time, regardless of the fact that the restaurant is not an independent legal entity providing public catering services, it is subject to all the requirements established by law for public catering enterprises.

The main requirements for such catering establishments as restaurants are established in the Decree of the Government of the Russian Federation dated August 15, 1997 No. 1036 “On Approval of the Rules for the Provision of Catering Services”.

In accordance with the classification of catering establishments established by GOST R 50762-95 “Public catering. Classification of enterprises" restaurant is a public catering establishment with a wide range of complexly prepared dishes, including custom and signature dishes; wine, vodka, tobacco and confectionery products, with a higher level of service in combination with recreation.

1.5 BasictrendsVsphereadditionalservices

Additional services are an indispensable component of the activities of any hotel. The determining factor for increasing the quantity and improving the quality of additional services is the orientation of the hotel enterprise towards a particular category of guests. In other words, their quantity and quality are directly related to the degree of demand and can be completely different. Thus, the key concepts within which any additional services exist can be considered justification and expediency.

Favorable development of this area of the hotel’s activities is impossible without a successful combination of external and internal conditions, available resources that have a direct impact on the daily operation of the hotel, and competent management of this area of work. It is noteworthy that financial issues are not always in the foreground when organizing and developing additional services. In the system of additional services, like in no other part of the hotel business, non-standard approaches to solving many issues are in demand.

This gives the hotel, albeit a small, but real opportunity to stand out from its competitors.

The development of a system of additional services is also possible outside the walls of a hotel enterprise, in connection with which many rightly point to the significant role of the state as the creator of a favorable climate for the activities of all components of the hotel industry.

The solution to such issues as the coordination of hotel activities, which is necessary in solving many industry problems, or the creation of appropriate urban infrastructure, can and should be carried out by some external force, and the state is ideally suited for this role.

It turns out that the development of additional services should not be an end in itself; their role is secondary and clearly limited. They really represent something that complements the “main course” - the provision of hotel services itself.

The main ones are the organization at its base of various conferences, symposiums and trainings for personnel. Serving corporate business tourists can bring up to 40-50% of income. True, for this you need to have suitable space and equipment.

Those hotels that do not have this can only be content with organizing various holiday programs, which also bring in a lot of profit.

Services that bring additional income to hotels are very diverse.

The system of additional services, unlike other parts of the hotel business, requires non-standard approaches to solving many issues. Proper organization of the process of implementation and provision of additional services makes it possible to expand the list of offers for hotel customers and attract additional categories of consumers. The largest additional income for hotels at the moment comes from the organization of congress centers, attracting business clients who have significant funds. The history of the emergence of additional hotel services has its roots in ancient times.

Conclusion: With the complication and differentiation of human needs, the system of additional services expanded and improved. This process is still ongoing. The development of a system of additional services has contributed to the establishment of the hotel business as a branch of economic activity, which over time brings more and more stable income.

Chapter2. Providingadditionalservicesonexamplesanatorium« Sayans»

2. 1 Descriptionresort,Vwhichlocatedsanatorium"Sayans"

Sanatorium "Sayany" is located in the Republic of Buryatia Tunkinsky district of the village of Arshan, which is a resort. The Arshan resort, a unique healing area that has been giving health to the residents of Buryatia for many years, is a branch of a sanatorium and resort institution, in close cooperation with another branch - the Goryachinsk resort.

In the middle of the 19th century, the magical spring “Arshan” was discovered in Tunka. The water had the miraculous property of healing local residents from many diseases. The history of the modern Arshan resort is closely connected with the discovery of this source. The first official information about the discovery of a healing spring is associated with the name of local hunter Terenty Chemezov. Chemezov’s find interested the priest of the Sagan-Nur missionary church, Yakov Chistokhin, who on August 19, 1894 reported to the Academic Council of Tomsk University “...in the area of the Koimor foreign council in the Tunkin department of the Irkutsk province, I found an acid-soda-iron source.” In 1898 Y.A. Chistokhin filed a petition for the allocation of a spring at the top of the Kyngyrgi River for his use for 24 years. The priest's request was granted for the establishment of a medical resort. On the Kyngyrga River near Arshan, the construction of country houses begins to be rented out to people coming for treatment. The following data were recorded on the number of people vacationing here: in 1907 - 400 people, in 1908 - 600, in 1909 - 800 people.

Before the Soviet regime, the Arshan Springs were under the jurisdiction of the Irkutsk Department of State Property and were operated by private individuals and did not receive much development. “Arshan” was in this state before the October Revolution. On March 20, 1919, by decree of the Council of People's Commissars signed by V.I. Lenin's medical area was nationalized.

The main healing factor of the resort in those years was cold carbonic waters, used both for drinking and bathing.

From 1925 to 1952, the management and development of the Arshan resort was carried out by the chief doctors and directors: M.S. Malinovsky, A.I. Kazantsev, A.K. Aborin, S.K. Fedorovtsev, M.I. Zvonarev, N.M. Shakhnin, P.S. Mezhevov, Kh.G. Khakhalov, V. Dudin, P.T. Yazhinov.

From 1952 to 1958, the resort was headed by Honored Doctor of the BASSR Andrei Vasilyevich Bulgatov. From 1959 to 1968, the resort was led by chief doctors Valentina Aleksandrovna Lisina and Valentin Ivanovich Chernykh.

In 1971, the Arshan resort was given the status of a resort of federal significance. From 1969 to 1997, the resort was headed by Klimenty Semenovich Batoroev, Honored Doctor of the Buryat Autonomous Soviet Socialist Republic.

Since 1997, the resort has been headed by Vladimir Ivanovich Songolov, Honored Doctor of the Republic of Buryatia, awarded with the badges “Excellence in Health Care of the Ust-Orda Buryat Autonomous Okrug”, “Excellence in Health Care of the Republic of Sakha (Yakutia)”, and the medal “Laureate of the All-Russian Exhibition Center”. The Arshan resort complex is currently a large modern multi-profile climatic and balneological resort in the mountain-taiga zone of the Tunkinsky district of Buryatia.

Indications for treatment at the Arshan resort: diseases of the digestive system, diseases of the circulatory system, diseases of the respiratory system (chronic bronchitis, tracheobronchitis, bronchial asthma with unclean and mild attacks), diseases of the urinary system (chronic pyelonephritis, urolithiasis, cystitis), metabolic diseases substances and diseases of the endocrine system (obesity, diabetes).

The structure of the resort includes the sanatoriums “Arshan”, “Sayany” and the children’s sanatorium and health camp “Edelweiss” all year round; there are also: the “Mother and Child” department with 70 beds (since 1984), the department of professional pathology, specialized in rehabilitation and restorative treatment of workers in hazardous conditions and occupational diseases of the respiratory and digestive organs (since 2001), fasting-dietary therapy (RDT) is used in the practice of doctor A.D. Shagdurova, a new medical technology is being introduced - Endoecological rehabilitation according to the method of Professor Yu.I. Levin.

2.2 Sanatorium"Sayans"

The Sayany sanatorium of the Arshan resort is a unique recreation and treatment center for people of all ages. It is located a kilometer from the Arshan sanatorium, on the land of ancient Tunka, known for its expansive valleys and mountain ranges of the Eastern Sayan Mountains. The Kyngarga River makes its way through the rocks and canyons with silvery waterfalls. Kyngargi waterfalls are a truly breathtaking sight, an amazing natural phenomenon. And as a worthy completion of the splendor of Tunka nature - the healing mineral springs "Arshan", a true treasure of the resort. The springs are located on the territory of the resort.

The Sayany sanatorium is a modern five-story stone building with a warm two-story transition to other blocks and services. The buildings house a dining room with a banquet hall, a clinic, a pump room, a bathroom, a swimming pool, as well as a cinema, concert and dance hall. The health resort can simultaneously accommodate 422 people for treatment. Next to the building of the Sayany sanatorium there are two more two-story buildings No. 8, No. 9 with a total area of 10,781 sq. m. m.

Vacationers are accommodated in comfortable standard single and double rooms, as well as junior suites and apartments. Each room has a bathroom with shower or bath, TV, refrigerator, satellite TV, hot and cold water. The rooms are heated from the sanatorium's boiler room.

The main medicinal factors that are used in the sanatorium are carbonic, low-mineralized, siliceous, sulfate-hydrocarbonate-magnesium-calcium weakly acidic mineral waters of three varieties: thermal, warm, cold, intended both for drinking and for external use, healing freshwater medium-sulfide silt mud of Lake Tsagan-Nur.

The life-giving power of mineral water successfully cures many diseases of the digestive, circulatory, respiratory, urinary system, as well as metabolic disorders and functional disorders of the nervous system.

The sanatorium treats patients in the rehabilitation department with special care, where they receive follow-up treatment after undergoing surgical operations for gastric ulcers, duodenal ulcers, and removal of the gallbladder. Since 2006, patients with diabetes mellitus, pregnant women at risk, and those undergoing surgery for pancreatitis have been treated here.

The “Adult with Child” and fasting-dietary therapy (therapeutic fasting) departments are popular.

Long-term cooperation with the Tomsk Research Institute of Balneology and Physiotherapy and Irkutsk State Medical University allows the sanatorium to consistently improve and develop new methods for treating patients with specialized diseases.

Since 2005, the Sayany sanatorium has been fulfilling the important task of the Social Insurance Fund of the Russian Federation - to accept citizens of preferential categories for treatment, in accordance with Federal Law No. 122 of August 22, 2004. Over 6 thousand beneficiaries from Buryatia, Kuzbass, Altai, and the Trans-Baikal Territory have undergone a course of health-improving treatment , Irkutsk region.

2.3 Providingadditionalservicessanatorium« Sayans»

The Sayany sanatorium has a developed infrastructure for excellent recreation and entertainment for every taste: a swimming pool with a lane length of 24 m is open all year round, a beauty parlor, gyms, a sauna, a library with a reading room, a pharmacy, a dance hall, billiards, children's play salon, sports grounds, cafe "Altan Serge", rental of sports and tourist equipment is organized, themed evenings and discos are held. Local art groups often perform in the beautifully decorated concert hall. For vacationers, excursions are organized around the picturesque surroundings of the resort - to the craters of extinct volcanoes, to the active datsan, to waterfalls, and all kinds of entertainment and sports events are held.

Additional medical services include: preventive treatment and dental prosthetics, Su-Jok, manual therapy, psychotherapy room, herbal medicine, beauty room, oxygen cocktail, underwater shower-massage, autogravitational spinal traction, mud applications, system-wide magnetotherapy, massage room, laboratories, medical consultation, gynecological irrigation room, speleotherapy room, colon cleansing room, electrocardiography room, physiotherapy room. The Sayany sanatorium hosts qualified doctors and specialists who will help you carry out the necessary examinations, prescribe treatment, and provide advice. Exercises in health groups, in gyms, and dosed walking along forest paths have a beneficial effect on treatment (Appendix No. 3).

Conclusion: Diversity and versatility in the list of additional hotel services provided allows the Sayany sanatorium to win the difficult competition in the accommodation market.

As a result of the presence of a complex of natural healing factors and highly qualified specialists, the effectiveness of treatment at the Arshan resort is high and amounts to 95% or more, depending on the initial state of the body and the nature and severity of the disease.

Conclusion

Result: As a result of the work done, I understood in detail the various types of additional services, as well as the methods of providing them, and learned that at the moment the hotel business in Russia is a rather complex, but well-organized and consistent set of actions. A system of measures that ensure a high level of comfort and satisfy the various household and economic needs of guests is called service in the hotel industry.

Conclusion: The service can be very different - from fast and professional registration by the reception service to the flawless operation of plumbing equipment. Each link in the service chain is important.

A high level of service helps the hotel to establish itself in the tourism services market from the best side and attract more clients.

A hotel is an enterprise designed to provide people away from home with accommodation, food and various additional services.

The list of additional services can be supplemented, modified and differentiated depending on the size of the hotel, their location and purpose, level of comfort and other reasons. Additional services are an indispensable component of the activities of any hotel. The determining factor for increasing the quantity and improving the quality of additional services is the orientation of the hotel enterprise towards a particular category of guests. In other words, their quantity and quality are directly related to the degree of demand and can be completely different. Thus, the key concepts within which any additional services exist can be considered justification and expediency.

The development of a system of additional services contributed to the establishment of the hotel business as a branch of economic activity, bringing more and more stable income over time. Diversity and versatility in the list of additional hotel services provided allows the hotel company to win in the difficult competition in the accommodation market.

The current trend in the development of the hotel business is that accommodation companies are diversifying their product, trying to offer the maximum number of additional services.

If previously the presence of a large number of additional services indicated the “star quality” of a hotel, now additional services are the “face” of an accommodation facility.

Currently, additional services are becoming increasingly important in shaping the market attractiveness of a hotel enterprise. While remaining basic, the accommodation service is taken for granted by guests. The services that make this hotel stand out from others are of increased interest. In most cases, these services are additional.

Listusedliterature

1. Baylik S.I. Hotel management: organization, management, maintenance / S.I. Baylik. - Kyiv: Alterpress, 2002.

2. Bondarenko G.A. Management of hotels and restaurants. - M.: New knowledge, 2001.

3. Brymer R.A. Fundamentals of management in the hospitality industry / Transl. from English. - M.: Aspect-Press, 2003. - 254 p.

4. Brashnov D.G. Hotel service and tourism. - M.: Alfa-M, 2011

5. Vagen L. Hotel business: Textbook. - Rostov-on-Don: Phoenix, 2006.- 471 p.

6. Glebov A. Competitiveness/A. Glebov//Marketing. - 2005. - P.11.

7. Hotel business. S. Medlik, H. Ingram. Ed. "Unity-Dana". Moscow 2005.- 361 p.

8. Gracheva O.Yu. Organization of tourism business: technology for creating tourism products: educational and practical guide. - M.: Dashkov and Co., 2010.

9. http:// Russia-smolensk.ru

10. http:// hotel-new.ru

Application№1

Table№1

	Briefdescriptionnumbers
Apartment for 4 persons (2 main beds, 2 additional beds)	Isolated room of 3 rooms. One bedroom has two single beds, the second bedroom has one family bed. TV, microwave, iron, electric kettle, refrigerator, full* bathroom in the room.
Junior Suite for 2 persons	Isolated room of 2 rooms. 1 family bed or two single beds. TV, electric kettle, iron, refrigerator. Full bathroom in the room.
Double with shower	Isolated 1-room suite with 1 family bed. TV, refrigerator, electric kettle, full bathroom in the room.
2-seater in section	1-room suite in a section of two double rooms. The room has two single beds. Full bathroom per section. Refrigerator per section.
2-bed without shower	Isolated 1-room suite with two single beds. TV, refrigerator, partial** bathroom in the room.
1-seater in section	1-room suite in a section of two single rooms. The room has 1 double bed, armchair, TV, refrigerator, electric kettle. Full bathroom per section.

Application№2

Table№2

	Accommodation1day	voucher(accommodation + custom meals + comprehensive spa treatment) 1 day	voucher10 days	voucher12 days	Kursovka (accommodation + custom 1 day	voucherchildren's from4 before14 years(accommodation + custom meals + comprehensive sanatorium-resort 1 day
Suite 4-bed (2 main beds, 2 extra beds)
Junior Suite for 2 persons
Double with shower 239, 240
Double room in a section for 4 people.
2-bed without shower
Single room in a section for 2 people.
Single with shower 219 additional place
voucherV SECTIONRTD sanatorium "Sayany" (double room in section)	1 day	7 days	10 days	12 days	15 days
Total:

Hosted on Allbest.ru

...

Additional services in hotels in more detail

Phone chargers and adapters

If you forgot your charger at home or simply don't have a suitable adapter, go to the front desk - they have spares.

Hotels offering free charging include Kimpton, Hyatt and Sheraton Puerto Rico, which recently introduced chargers for a wide range of phone models.

Better pillows

Some hotels offer a "menu" of pillows that allow guests to choose a pillow of their choice based on firmness, shape and sleeping habits.

Some pillows help reduce snoring, while others are ideal for those peaceful mornings when you want to snuggle up in bed. The Conrad hotel chain allows guests to choose the right pillow or even reserve their favorite pillows through the mobile concierge app. Acqualina Resort & Spa also offers this service free of charge.

For those ladies who forgot to put curling or straightening irons in their suitcase, some hotels are ready to help out. In hotels of the Hyatt, Kimpton and W Paris-Opéra chains, a similar service is included in the list of free services upon request.

Car rental

Free rental of a high-quality car. Thompson Chicago has a deal with Lexus that allows guests to test drive vehicles such as the LS 460 executive sedan, the luxury 8-passenger crossover or the IS 350 convertible for four hours.

Rancho Valencia Resort & Spa offers 3 Porsche models: 911 Convertible, Panamera Hybrid and Cayenne GTS, which can be used for up to 4 hours a day after pre-booking with a hotel employee.

The Beverly Wilshire Hotel has access to a chauffeured Rolls-Royce Phantom on a first-come, first-served basis from 8:30 a.m. to 11:00 p.m. The driver will take you anywhere within a 5 km radius.

Yoga mats

For those who like to exercise and when traveling, hotels have prepared yoga mats that you can rent for free and use in your room.

Hyatt hotels and Affinia hotels in New York and Washington, and W Retreat & Spa on Vieques Island, Puerto Rico, are just a few of the hotels that offer free mats.

A sewing kit is a lifesaver in cases where a hole appears on your clothing or a button suddenly comes off. Fortunately, many hotels will always have such a set if someone suddenly needs it.

Here are some hotels that provide sewing kits as gifts to guests: W South Beach, W Retreat & Spa on the island of Vieques (Puerto Rico), Hilton Hawaiian Village Waikiki Beach Resort, Casa Marina.

E-books

Trump Soho, Revere Hotel Boston Common, and The James New York are just a few of the many hotels where you can relax by the pool with your e-reader rental in the summer.

Toothpaste and mouthwash

Basic personal hygiene items such as mouthwash or toothpaste are often provided at hotels. Conrad Hotels, Waldorf Astoria, Best Western and many others offer them as company gifts.

Guests also often find shaving cream and dental floss in their rooms.

Perhaps your nail polish chipped off during your trip, or you didn't have time to remove it before leaving. In any case, nail polish remover wipes will help solve the problem - and for free.

If necessary, they are provided at Affinia hotels, Omni hotels and Wyndham hotels.

Ziploc bags

Ziploc plastic bags are good for packing before departure. Some companies, including Oil Nut Bay and Kimpton, offer them at no additional cost.

Night lights

For those traveling with children or who want to make their room brighter, some hotels, such as the Kimpton and Aqualina Resort & Spa, may offer a night light.

Entertainment for children

Instead of packing all of your child's toys on the road, try asking for new ones when you check into your hotel. Many hotel chains offer baby treats, from crayons and geographic scratch maps (which you can use to mark the places you've been) to bath toys.

AlSol Hotels & Resorts, Hilton Waikoloa Village, and Casa Marina, A Waldorf Astoria Resort will keep your kids entertained. And besides, it's completely free.

GoPro rental

When additional outlets are needed, the best solution is an extension cord. Don't take too much with you, just ask at the front desk the next time you're at the hotel. Some hotels definitely have them.

The Hilton West Palm Beach and Kimpton hotels are just a few.

Board games

Whether for children or adults, most hotels have prepared board games for their guests. If someone suddenly wants to play, the game will be brought directly to the room by employees of the Dorchester Collection and Corinthia Hotel. Or you can take part in a board game competition, such as at the Los Suenos Marriott Ocean & Golf Resort.

Sports accessories

In addition to yoga mats, there are many other sports equipment that you can rent. For example, Westin hotels have an agreement with New Balance, a sportswear manufacturer, that the hotel chain can sell their brand of shoes and clothing to guests for as little as $5. Just indicate the size of your clothes and shoes, and the order will be delivered to your room.

Hyatt hotels offers its guests free dumbbells, and Hilton Garden Inn offers its Stay Fit Kit as a gift - it includes elastic bands for Pilates, a yoga mat, wrist straps, large elastic balls (fitballs), 1.5 kg dumbbells , expanders.

Special offers

Some hotels organize special events and even organize courses. So when checking into a hotel, be sure to ask the hotel staff about the opportunities you can take advantage of during your stay.

A few examples of such offers: free Spanish courses at the Los Suenos Marriott Ocean & Golf Resort, glowing bocce balls and other outdoor play equipment at the Hilton West Palm Beach.

Based on materials from Business Insider.

The hotel business is a separate sphere that provides for the provision of intangible services to guests. The hotel industry is inextricably linked with the field of tourism in the country and business tourism. Optimal, well-established functioning of a modern hotel is impossible without increasing the number of services provided, since development will certainly entail increased costs and the need to improve the quality of service. The main product of hotels

The direct purpose of each hotel is to accommodate clients in decent, well-appointed rooms. This is the hotel's main product. In order to create a service, it is necessary for the client to interact with the hotel staff. The service is intangible, since it is needed to meet the needs of guests for accommodation for a strictly defined period. That is, the time interval for check-in, as well as the completion of the location in the hotel room, is documented. That is why every hotel should be ready to present blank hotel receipts to the client. Checks are made using cash registers available at the hotel. This is the best proof of accommodation on a business trip.

The profitability of the hotel business is directly affected by seasonality. The quality of guest service may change. However, hotel management is advised to ensure consistency of quality, as dissatisfied guests will happily spread negative impressions to friends, colleagues and relatives. Regardless of the season, the number of guests staying here during a business trip does not change. Hotel staff are required to record the time interval of the client's stay in the room. In order to subsequently calculate travel allowances after the end of a business trip, a person will need reporting documents for travel allowances. While living in another place during a professional trip, a person thinks about where to buy travel allowances. In Moscow there are proposals for the sale of checks.

Receipts for hotel services are a reliable, official document that is issued upon request by any hotel. Travel reporting documents are required in every company whose field of activity is directly related to business trips. There are many similar organizations, so specialized companies have appeared where you can. Hotel checks with confirmation in Moscow are offered by various organizations; it is important to choose a trusted and responsible one.

Types of hotel services

Hotel services are classified into basic and additional. The main ones are the provision of cozy rooms of several categories, differing in different levels of amenities. They can be equipped with different types of household appliances. The cost of living depends on the convenience criterion. Additional hotel services are of interest to guests. When concluding an agreement, the entire range of services provided by the hotel to the guest is prescribed. It is mandatory for a person to receive residence checks. People going on a business trip for the first time may not know what document is used to document travel expenses? A receipt is the main evidence of payment for hotel services. Payment can be made in different ways - daily, hourly according to an agreement with the hotel staff.

Business travel is on the list of job responsibilities of many people. What documents are required for the duration of the trip? It is best to advise the company's management on this issue.