Liner "Costa Luminosa"
There is an opinion that a cruise is expensive and difficult. Indeed, cruises can be very expensive, but they can also be quite affordable. A week of travel on board a four-star airliner can cost no more than a holiday in Turkey. As for organizing the trip, it is no different in complexity from a holiday in Sochi.
The cruise procedure is thought out to the smallest detail and practically does not differ in different cruise companies in different regions of the world. As an example, I give a memo from the Costa Cruise company for those who only dream of going on a trip for the first time. This information is provided by travel agencies when issuing a cruise voucher. It can be found on the cruise company's website.
Cruise from A to Z
CHECKING UP BAGGAGE WHEN BOARDING THE LINER
The permitted luggage weight is up to 90 kg per passenger. If the specified weight is exceeded, this must be agreed upon with the cruise line in advance. For your convenience when loading your luggage, Costa uses a simple system of luggage tags, which must be attached to each piece of luggage before it is dropped off and checked in. You can find tags at the end of your boarding voucher, or you can get them from cruise line representatives.
Luggage tags must clearly indicate your first and last name, ship name, cabin number, date and port of departure in English. Luggage tags are required during embarkation and disembarkation in order to transport your luggage to your cabin or ashore. We advise you to leave all valuable, fragile and personal items with you in your hand luggage. Upon entering the terminal, you hand over your luggage to the port porters.
Luggage is delivered to your cabin within an hour after boarding. If your luggage is delayed, go to the information desk in the central hall of the ship - your tags may have come off or were filled in illegibly.
All bags and suitcases are x-rayed before boarding. It is better to keep all valuables, medicines, cameras and other fragile items in hand luggage. If your cruise includes air travel, check your ticket for the maximum weight allowed.
Cruise terminal
REGISTRATION AND BOARDING
Boarding the ship begins with check-in at the cruise terminal three to four hours before departure, depending on the ship; You must register no later than two hours before departure. All passengers must be on board no later than one hour before the ship departs.
Registration is a confirmation that you have arrived and are ready for the cruise, the purpose of registration is to check your documents and issue the final passenger documents for you. Before the check-in area, your hand luggage may be searched and you may go through a metal detector by port or cruise line security.
Once you enter the port terminal, follow the signs with the cruise line logo shown on your documents and your ship's name to the check-in area. At the check-in area, go to the information desk (called either Information or Guest Relations) with your vouchers and passports and pick up your cruise tickets.
Next, proceed to the registration counters. Since more than two and a half thousand people are often loaded onto a ship at the same time, to reduce the total boarding time, racks are registered by cabin numbers (for example, rack No. 1 - cabin numbers 1101-1300, etc.), or by deck names ( for example, ALOHA). On the most popular routes, some terminals have check-in counters for Russian-speaking passengers. At some ports of departure in the US, the counters are NON-RESIDENT (because the main tourists are Americans or Canadians, and everyone else is non-resident). You must contact the check-in counter that corresponds to your cabin number, deck, or Russian-speaking passenger counter, or you are a non-resident of the United States and Canada. There are also check-in counters for VIP passengers. Usually these are passengers of grand suites, suites, and minisuites. Such passengers will be informed in advance about their registration as VIP.
At the check-in desk you will present your international passport (your ID), cruise tickets or a cruise company voucher, a completed application form (it is issued along with the ticket). A survey may be conducted by the cruise company: have you been sick with anything lately? And other questions. Afterwards you will be photographed and given a cruise passenger card, it resembles a bank card. The card contains your first and last name, your cabin number, the name of the cruise company and liner. During the cruise, it replaces your ID, is the key to the cabin and is a payment card on board the ship.
Please note that you will have to surrender your passport upon registration. For the convenience of passengers, the cruise company takes care of border formalities. To leave at some ports (for example, on an excursion), you will need to collect your passport from the check-in counter. The list of such ports will be provided to you by the ship’s staff. In other ports, your passport will be replaced by a cruise card.
When boarding the ship, you present your cruise passenger card to the cruise line's security service and at the same time you are photographed for identification. Your presence on the ship is recorded.
Once you've checked in and boarded, you'll be greeted by friendly staff who will show you how to get to your cabin. As a rule, you find yourself in your cabin approximately 45 minutes after arriving at the port. Restaurants and bars are already open on board.
Attention!!! A late tourist is considered to have failed to show up for boarding and his cruise is subject to cancellation, and he loses 100% of his payment!!! If you are still late, you must warn your escort (by phone, fax, etc.) or call your agency and ask to be warned that you will catch up with the ship at the next port, then try to fly away or go to the port where the ship will be stand the next day. Otherwise, the cruise administration reserves the right to sell the unoccupied cabin. As a rule, at each port of departure and at ports along the entire cruise route, the cruise line has a representative office or an authorized agency; the passenger must contact the cruise line representative. Assistance to late and behind passengers is not the responsibility of employees of representative offices and agencies, but practice shows that, as a rule, such assistance is provided to passengers. This service is paid!
Cruise ticket
A DRILL
A drill will be carried out a few minutes after departure. Such alarm is mandatory for all passenger maritime transport and is the responsibility of carriers under relevant international and national agreements. Immediately after the signal, remove life jackets from the closet, put them on in the cabin and go to the boat deck. The ship's crew will show you directions. Upon arrival, take a seat according to the instructions of the instructors and the markings on the deck below the boat. A brief briefing will be given in case of evacuation. After this you are free and begin your sea voyage.
A drill
PAYMENT FOR SERVICES ON BOARD
Once on board, all guests receive an individual Costa Card. The card serves to identify the guest and pay for services and purchases during the cruise, eliminating the need to always carry cash. Using the card, you can pay for food and drinks in bars, purchases in stores, services at the Spa complex and all additional services, including bets in the casino. Each time you use your card, you will receive a receipt that you will need to sign. At the end of the cruise, you will receive an invoice listing all the services that you purchased on board using the card.
If you wish to pay by credit card, you will need to register it upon boarding at the cruise terminal. In this case, the amount will be debited from your account for expenses on board. Please note that there must be sufficient funds on the card. If there are not enough funds on the card, the process of closing the account at the end of the cruise may become more complicated.
The following credit cards are accepted on board: American Express, VISA, Visa Electron and MasterCard. VISA and MasterCard debit cards are also accepted, Maestro and Switch are not accepted. You can get cash for Traveler's Checks at the Passenger Information Service. Personal checks are not accepted.
INFORMATION ON THE LINER
Each Costa ship has an information desk open 24 hours a day. Here they can answer all your questions and help you book additional services.
Every day a program of events for the next day is delivered to the cabin, which lists upcoming programs in theaters, cabarets, etc., possible excursions, etc.
Also on the liners there are a large number of television information boards with information in various languages about the loading of restaurants, where and when events are held, etc. Information about possible entertainment.
You can receive information from the television information channel in your cabin, which provides information about various activities and entertainment on board, restaurant occupancy, weather along the route, on-board services, etc.
Program of events
PHOTOS ON BOARD
When boarding the ship, you will be photographed by the cruise ship's photographers, and in the evening you can purchase these photographs in the photography boutique. There you can order your photos during the cruise and have your photos taken by a professional photographer.
Photo session on board
INTERNET AND PHONE
While the ship is moving, you can use the services of international telephone communication (from the cabin), fax or telex communication (from the ship's radio station). There is also an Internet cafe on the ship. While the ship is in port, you can use local communication systems. The cost of an international telephone call on board the ship is on average 9 euros per 1 minute. Currently, cellular communications on Costa Cruises ships are provided by the largest cellular operator in Italy, TIM. The cell phone will operate on the GSM standard regardless of the ship's location.
T
Satellite Internet is also available on board in specially designated areas, payment for which is made using a cruise card. On most Costa ships, WI-FI is available everywhere. You can connect to it by discovering the network of the connected device, go to the registration page and enter the required data. You can use one of the proposed tariffs or pay for communication by the minute.
A telephone directory for making calls within the ship and ordering services is located in your cabin.
FOOD AND DRINKS ON BOARD
All ships have all kinds of restaurants, snack bars and cafeterias, coffee and tea machines, as well as hot and cold water dispensers available at any time of the day. You can also order a cocktail, coffee and many other drinks in the bars on any deck. Multiple meals are provided in the main restaurants. There are pre-order restaurants on board with reservation fees ranging from 10 to 20 euros. Their service is carried out à la carte and is usually included in the cost of the reservation, with the exception of some dishes and alcoholic drinks.
You can always order delivery to your cabin for lunch, dinner, tea and mineral water, etc.
No food or drinks purchased on shore are permitted to be brought on board.
One of the onboard restaurants
IN THE CABIN
All cabins on Costa liners are equipped with a private bathroom with shower, air conditioning, satellite TV, and telephone. Each cabin has a hairdryer and a small safe. Deluxe cabins have additional amenities.
The electrical voltage on board is 110 or 220 volts. The voltage is usually indicated on the socket itself located in the cabin. Attention! Make sure that the voltage of the electrical appliance you are connecting matches the voltage in the outlet. If you are unsure, do not connect the electrical appliance and seek help from the ship's personnel.
Each cabin has an air conditioning control panel. You can adjust the desired temperature and microclimate in the cabin at your discretion.
Television broadcasting includes the main foreign satellite channels. On liners where Russian-language service is organized, Russian television channels are broadcast. The ship also has several of its own channels, which display the cruise route, weather conditions and the location of the ship. It tells about the airliner and its capabilities and how to use the infrastructure. Programs of the day and what and where entertainment events take place. Restaurant guide. Information from the ship's captain. Image from web cameras installed on the aircraft. A channel telling about excursions at ports of call along the liner’s route, about the history and culture of countries and cities. Other interesting information.
Interactive television gives you additional opportunities. By selecting interactive mode on the remote control using the Menu button, you can view the status of your onboard account and your expenses on board. Select and order films offered for viewing; the cost and available languages are indicated next to the name of the film. View other options available on board.
Cabin with window
CABIN CLEANING. CHANGE ACCESSORIES
All cabins are cleaned daily. You can hang the appropriate sign on the door at any time or turn the sign near the door (depending on the liner) and your cabin will be cleaned. You can also indicate on the contrary that you will not be disturbed.
Towels are changed upon request. To do this, used towels that need to be replaced simply need to be placed on the bathroom floor.
Gift from the steward
IN THE RESTAURANT
Service in restaurants is provided according to the "Buffet" system and according to the menu.
You can reserve a table in the restaurant immediately after checking in. In the cabin you will find a card on which you can indicate the date, time and number of people. Or you can make a reservation by phone. Please note that reservations are for dinner only. You can also choose a table in the restaurant when you come to eat. If you choose to eat according to an individual menu, and inform the cruise line in advance, your seat in the restaurant will be indicated on your cruise voucher.
Clothes such as tank tops, tank tops, shorts, or jeans are not permitted in the restaurant. Shoes should always be worn on the ship.
At the restaurant
CELEBRATIONAL MOMENTS ON BOARD
For those who want to celebrate a birthday, wedding or honeymoon on a cruise, special programs are provided on board the ship. Flowers, fruits, wine, and gifts can be delivered to your cabin at your request. You can arrange to decorate the cabin with fresh flowers, ribbons, balloons, etc. Also for special guests, dinner with the captain is possible. These programs are paid and must be booked in advance when booking your cruise. Some services can be ordered while already on board.
SPECIAL DIETS
For those who adhere to a special diet for medical reasons, a special kitchen is provided. Special menus must be agreed upon in advance at the time of booking the cruise and the possibility of fulfillment must be agreed upon with the cruise line. Unless this has been done in advance, the cruise line does not guarantee that such service will be provided.
CLOTH
The wardrobe should be selected based on the cruise route and countries visited. Before your trip, find out what the weather is like in the area during your trip.
During your cruise, you should dress as you would at any upscale resort. A tracksuit, shorts, and light trousers can be worn both on board the ship and on shore in hot weather. Don't forget to bring a sweater, jacket or blazer to wear on cool evenings. For an evening meal in the ship's restaurants, two types of clothing are acceptable: elegant casual wear or evening wear. If this is elegant everyday wear, then the following are acceptable: skirts and dresses, wide trousers, sweaters or blouses for ladies, trousers and shirts for men. Jackets and ties are optional. Shoes should always be worn on the ship.
For excursions, it is recommended to choose comfortable clothes and shoes without heels. Please note: if you are planning a tour of religious sites, appropriate clothing may be required. Be sure to bring sun protection hats, sunglasses and an umbrella.
The following attire for formal evenings is acceptable: evening or cocktail dress, for ladies; loose trousers and jacket or suit, for men. On some ships you can rent evening clothes and they can be ordered before the start of the cruise.
Evening dress code
DRY CLEANING AND LAUNDRY
There is a self-service laundry on board. You can also take things to the laundry, dry cleaning or ironing. In the cabin you will find a price list for services, and in the closet there are bags for linen and tags that should be attached to a hanger with clothes and placed in a visible place or leave the bag on the bed in the cabin, noting in a special form what needs to be done with the item. Services are paid additionally. The cost of the service will be credited to your onboard account.
Ironing is strictly prohibited in cabins. You can call your steward to the cabin and instruct him to iron this or that item. Payment for this service will be charged to your onboard account. It is usually customary to thank the steward with a tip of 1 - 2 euros. On board the ship it is prohibited to use various fire-hazardous electrical appliances, such as irons and boilers, heaters, etc.
PREGNANT WOMEN
The maximum permissible pregnancy period at the start of the cruise is up to 23 weeks. Pregnant women must have a certificate from a medical institution, which records the duration of pregnancy and permission from a doctor to take a cruise.
CHILDREN
Children of all ages are accepted on board, but not younger than 4 months. On some cruises, children must be at least 6 months old and sometimes 2 years old. It is necessary to clarify this information when booking a cruise. Free entertainment is provided on board for children over 3 years of age who do not need diapers. From morning to evening, entertainment is available for children of any age from three to seventeen years old. Activities vary depending on the time of year and the number of children in the group.
The presence of children on all ships is welcome, but the quantity and quality of programs varies. On board the ships you will find fully equipped centers for young children and teenagers (children from 3 to 17 years old), including various attractions, computer game rooms and discos. Children under 3 years of age can also stay in the children's center, but under the constant supervision of their parents. The ship also offers group classes and special play programs for children under the supervision of a special worker, when there are more than 20 children of the same age group on board.
It is possible to leave a small child in a group under the supervision of a nanny in the evening, and a teenager in a group of children under the supervision of a special worker (children aged 3 to 17 years). A similar service is provided from 22:00 to 1:00 am. The cost of this service is about 5 euros per hour per child. This opportunity is only provided when there are more than 20 children of the same age group on board. There are no groups for children under three years old.
The ships have special baby food programs. There are also special children's pools, water slides, game rooms, discos for teenagers, video games, Formula 1 simulators, etc.
Water park on board
SPA SERVICES. FACE AND BODY CARE
Spa services will be available to you on the ships. We recommend booking them in advance when booking your cruise. When ordering services on board, you must make an appointment in advance. You can make an appointment by phone or directly at the Spa. These services are paid separately. You can choose from various types of oriental, therapeutic massages, facial treatments, and rejuvenation complexes. Various types of baths and jacuzzi. The most advanced cosmetics and equipment will help you relax both body and soul. There is also a salon on board where you can get manicures, pedicures, haircuts and hair coloring. The salon offers a wide range of services for both women and men.
SPORTS
The ships have well-equipped gyms, swimming pools, water slides, jogging tracks, basketball and volleyball courts, mini golf courses, ping pong, bowling, etc. The infrastructure depends on the airliner. There are yoga, Pilates, aerobics and shaping classes. Classes conducted with professional instructors are paid.
Basketball court
SHOPS ON LINERS
On the ships there are galleries of duty-free shops where you can buy cosmetics, souvenirs, clothes, jewelry and much more.
SMOKING ON BOARD
Smoking on board ships is strictly prohibited outside of designated smoking areas marked accordingly. Smoking on decks, in cabins, theaters, restaurants, bars, corridors, elevators and staircases, etc. strictly prohibited. You can smoke pipes and cigars only in special smoking rooms. If you are traveling in a cabin with a balcony, smoking on the balcony may be permitted if it is posted accordingly and signs and ashtrays are provided. Some bars have specially designated areas for smoking passengers, with appropriate signs and ashtrays. On open decks there are designated smoking areas, marked accordingly and equipped with ashtrays.
ALCOHOLIC DRINKS
On the ships, alcoholic drinks are sold in bars and restaurants. Alcoholic beverages will not be sold or served to persons under 21 years of age. The cruise line reserves the right to refuse to sell alcoholic beverages to any passenger. On the ships you will be able to buy alcohol at DUTY FREE prices. Alcohol purchased from the store on board the ship will be delivered to your cabin on the last day of the cruise before disembarking from the ship. Alcoholic drinks purchased while on shore can be taken into custody and given to you at the end of the cruise when disembarking from the ship or delivered to your cabin before disembarking.
Bar service
CASINO AND GAMBLING
The ships have casinos and gambling rooms. Passengers under the age of 21 are not allowed to play in casinos or gambling on board ships. Payment can be made from your onboard account.
TRAVEL FOR PEOPLE WITH DISABILITIES
All ships have special cabins suitable for travel for people with disabilities. They are specially equipped for passengers in wheelchairs, as well as a separate elevator in case of evacuation. When boarding and disembarking, such passengers are served first. For people with disabilities to travel, you will need an accompanying assistant and your own wheelchair. There are a certain number of wheelchairs on board for emergencies. Their use is permitted only on board the aircraft.
ANIMALS
Costa Cruises is unable to accommodate animals on board the ship, with the exception of animals assisting disabled passengers. Guide dogs must be agreed upon in advance of booking your cruise.
MEDICAL SERVICE
Passengers must inform Costa Cruises in writing and in advance, preferably at the time of booking, of any physical or mental illness, disability or other condition which may require special equipment on board the ship for the purpose of the cruise. Or medical treatment may be required or it may be impossible to go on a cruise due to a potential risk or danger to the health of the passenger or anyone else on board the ship.
When someone on board suddenly falls ill or a situation arises that requires immediate medical attention, well-equipped medical centers are available to medical professionals. Medical centers on Costa Cruises ships are equipped with X-ray machines, computerized ECG units, portable oxygen cylinders, defibrillators, and units that monitor blood oxygen levels and heart pressure. All pharmacies on board ships are stocked with medicines approved by the UK Medicines Safety Committee.
Costa Cruises is not a medical institution and is not responsible for the actions or omissions of doctors, nurses and other medical personnel in providing services, consultations, procedures, or advice to passengers. All medical personnel on board provide services at their own responsibility. Medical services are paid. The cost of their services and any other medical expenses will be charged to your onboard account.
*Save all medical bills and contact your insurance company for reimbursement upon arrival!
IMPORTANT SAFETY INFORMATION
During cruises, Costa Cruises ships visit a large number of ports in many countries around the world. At any moment, in any of them, an emergency situation may arise related to international crimes, wars, or acts of terrorism. While Costa Cruises strives to ensure the safety and security of passengers on board, Costa Cruises cannot guarantee that you will be protected from the risks of war, terrorism, crime or other emergencies. The US State Department and other similar government agencies regularly issue warnings and cautions to tourists, providing details of prevailing adverse situations in various cities and countries around the world. We recommend that passengers and their travel agents obtain and consider such information when booking a cruise.
STAFF REMUNERATION. TIPS
You are served during the cruise by a large number of staff who make every effort to make your stay comfortable and enjoyable. For your convenience, on the liners, tips are credited to your onboard account. The daily charge is about 7 euros and varies depending on the duration of the cruise, cruise destination and liner.
The staff is the passenger's friend!
CHECKING UP BAGGAGE WHEN DISCHARGING FROM THE LINER
On the last day of the cruise, collect your luggage and check it carefully so that you don’t forget anything from your belongings or documents. Place new tags on your luggage that you find in the cabin and label them. Tear off the stub from the tag and keep it with you; you may need it upon receipt at the terminal as confirmation that this is your luggage. Place your luggage in the hallway. Your luggage will be delivered from the ship to the cruise terminal, where you can pick it up. Do not check in documents, cash and jewelry, medicines and fragile items as luggage, but keep them with you or carry them in hand luggage.
CLOSURE OF BOARD ACCOUNT AND DEPARTURE FROM THE LINER
Your onboard account will be blocked on the last day of the cruise at approximately 00.00 hours. After it is blocked, payment for services is only possible in cash. On the last day of the cruise or the morning before disembarkation, you must close your onboard account and pay for all expenses incurred on board the ship. To do this, you need to go to the information desk with your receipts and pay. Until the calculations are made, you will not be able to leave the ship ashore.
From experience - Important: Please note that when paying on-board expenses with a credit or debit card, it is sometimes possible to block an additional amount in the amount of your expenses. These blockages do not occur through the fault of the cruise companies, but arise depending on the transit banks of the correspondents and the banks that issued the card. Funds are not debited, but blocked in your account. Automatic unlocking of the amount usually occurs within a month. At the end of the cruise, we recommend that you contact your bank for expedited unblocking within 1-7 days depending on the bank. To avoid this situation, we recommend that you use a card for payments with a certain balance or limit of funds approximately equivalent to your onboard expenses.
A few tips to help you always feel comfortable on board the ship
BEFORE YOU TRAVEL
When going on an international sea cruise, we advise you to check whether you have forgotten:
a) a foreign passport, which must contain the necessary visas along the route;
b) cruise ticket;
c) medical insurance policy;
d) good mood….
ATTENTION! THE LINER DOES NOT WAIT FOR LATE PEOPLE!
The remaining tourists bear full financial and moral responsibility for the consequences arising from their delay in the departure of the ship.
2. Please note that luggage is checked in at the port and delivered to your cabin (recommended tip for luggage delivery is approximately $2 per item, payable upon baggage check-in - optional). At your discretion, you may not check your luggage and deliver it to your cabin yourself (unless prohibited by the rules of the cruise company).
3.
During customs and border formalities, you hand over your passport employees of the ship's emigration service (during the cruise), board the ship, and are accommodated in a cabin (the cabin number is indicated on the cruise ticket). At the end of the cruise (on the last or penultimate day after the closure of the onboard account)
DON'T FORGET TO PICK UP YOUR PASSPORT AT THE RECEPTION!
4.
Each cabin contains information about the location of services, a map of the ship, and a telephone directory of various services on the ship. Each cabin is equipped with a toilet, shower, air conditioning, telephone, TV.
Before sailing, a “drill drill” is always carried out. Attendance is required. You must take a life jacket and take part in this activity.
SECURITY
As a precautionary measure, security may screen the passenger and seize any items that, in the Company's opinion, may pose a danger to passengers, crew or the aircraft. Passengers are not allowed to bring any drinks or unpacked food on board in their luggage. On-board personnel have the right to confiscate them and will return them the day before disembarkation from the liner.
DURING A CRUISE
1. Every day you will receive a program in your cabin with a detailed indication of the place, time and content of events on board the ship, air and water temperature, as well as general information about the city/port of call, recommendations for the choice of clothing, behavior patterns, etc.
2. We strongly ask you to take care of the safety of your luggage. It is recommended to store valuables and money in safes.
On board NCL ships there are: at least 2 swimming pools, you can also use a jacuzzi, beauty and SPA salons, a massage room, a hairdresser, a library, a slot machine hall, a casino, several restaurants and bars, a disco, duty-free shops, a theater. , children's entertainment center and much, much more...
YOUR WARDROBE
You can choose clothes completely at your own discretion, as is convenient for you, because you are on vacation...However, if you want to attend special events, take pictures with the Captain, go to an exclusive restaurant, we recommend taking several formal outfits with you. Evening and cocktail dresses are recommended for ladies, and a suit for men.
ADDITIONAL COSTS ON BOARD AND THEIR PAYMENT
The price of your cruise includes meals on board the ship (except for alcoholic and bottled drinks) in the main restaurants (Main Restaurants), 24-hour cafe (Snack and Fast Food), and at the Buffet Restaurant. In exclusive restaurants (Asian, Japanese, French, Steakhouse, Italian, etc.) a table reservation fee is charged (from $15 to $25/person), after which you can eat there for free as much as you like. Exceptions include drinks and some special dishes.
CURRENCY ON BOARD NCL LINERS – US DOLLARS
The price also includes use of the gym, swimming pools, sauna (on some ships), entertainment program, port fees and duties.
We recommend that you take money with you for your personal expenses: purchases at ports of call and payment for additional services on board the ship (Spa, hair salon, bar, etc.). note
, that a service charge is automatically added to some services in bars and shops on the ship (for example, for drinks in a bar - 15%, for SPA services - 18%). Since this is the norm on cruise ships, and is a little unclear for Russian tourists, please consider this immediately as a + to the cost of the service. Those. Seeing the price for a glass of wine on the menu, for example, for 5 dollars, immediately regard its real price as 5 dollars + 15%.
1. Cashless payment of expenses on board.
During the cruise, all your additional expenses (on board the ship) will be credited to your card Sea Pass, since according to customs laws cash payments are not accepted on board the ship. For the convenience of payments on board, all passengers receive a so-called credit card upon check-in. Sea Pass.
What is a card SEA PASS?
Credit card on the ship(using this card you can make purchases in shops on board the ship, purchase tickets for shore excursions, take part in a lottery, order alcoholic drinks and cocktails in bars, pay for visits to a beauty salon, hairdresser, massage parlor, photography, laundry and dry cleaning services. Casino chips and tokens are purchased with cash.)
Pass to the liner(the card shows the name of the cruise company, the name of the ship, your last and first name, cabin, the date of your cruise, as well as the ship’s emergency phone number).
Your ID for the duration of the cruise(your last name and first name are indicated on the card)
The key to your cabin.
This credit card must be activated on the day of the cruise by presenting the card and signing at the Cash DEPOSIT or Pursers desk. After this, an account will be opened in your name, and all you need to do to pay expenses is present your card and sign checks. To avoid misunderstandings, please keep your receipts until the end of your cruise. The day before the end of the cruise, you will be presented with an invoice indicating your expenses on board the ship.
If you choose, you can register your credit card upon boarding the ship at the start of your cruise. In this case, all your expenses will be debited from it automatically. At the end of the cruise you just need to reconcile the accounts. ATTENTION
! When you register your credit card, the cruise line may automatically hold double the amount you spent on board for insurance purposes. The amount will be released within 1-3 weeks after the end of your cruise (depending on the bank servicing your card). Please take this into account in order to avoid any unpleasant situations that may be associated with this.
A tourist must always have a Sea Pass card with him, as it is both a pass to the ship and an identification document during the cruise.
2. Tips.
This is the norm all over the world, since 90% of the salary of service personnel comes from tips.
The tip amount per person is about $13/night (for cabins without a window, with a window, a balcony and a mini-suite) and about $15/night/person for a suite. Tips are automatically debited from your onboard account.
SERVICES ON BOARD
Each evening, your steward will deliver a daily bulletin to your cabin, letting you know about all of tomorrow's events and services on board. On some liners, during the Russian group on board, these bulletins are printed in Russian. If a Russian-language newspaper has not been delivered to you, CHECK AT THE RECEPTION OR LOOK AT THE RECEPTION (TO THE RIGHT OR LEFT OF THE RECEPTION, AS A RULE, THERE ARE NEWSPAPERS IN DIFFERENT LANGUAGES). The program indicates the opening hours of the restaurants, their location (number and part of the deck: FWD - bow, MID - middle, AFT - stern).
1. Shore excursions.
On the day of embarkation, there will be a special form in your cabin - an order for shore excursions (in English), if desired, it must be filled out and handed over to a special “Shore excursion” counter, where you can obtain information about the offered excursions at the ports of call and purchase tickets. The cost of excursions is not included in the cost of the cruise. The ship offers excursions in English and sometimes (if there are a large number of people interested) in other languages. Before entering port, the Cruise Director and Lecturer provide information about local attractions and excursions offered on board, as well as shopping and bargains (see daily programs for information). Tourists who do not wish to participate in excursions can explore the port of call on their own or remain on the ship.
Excursions in Russian are organized when a minimum group of tourists is recruited and are formed by the tour operator. Ask your travel agent about the availability of Russian groups for a particular cruise.
2. Medical services.
Each of the company's ships has a qualified doctor and nurses on board in case of emergency. Medical services provided on board are paid additionally.
Some people who are sensitive to the slightest vibration of the ship can use special pills for motion sickness (ask a steward or at the reception, explaining that you need “sea-sick pills”).
3. Laundry and dry cleaning services.
L NCL's tanks are equipped with laundry and dry cleaning services. You only need to fill out the order form before 9.00 am (it is in your cabin) and give it to the steward along with your things in a plastic bag. Your order will be completed the same day (usually a 50% rush surcharge applies) or the next day. (The price list and plastic bag for things are located in the desk drawer of your cabin).
4. Duty free shops.
On board the ships there are duty-free shops, where, as a rule, goods of world famous brands, souvenirs with NCL symbols, tobacco products, alcoholic beverages (except in some regions), clothing, perfumes and cosmetics, jewelry, and medicines are widely represented. Shops on board are only open when the ship is at sea in accordance with international customs regulations.
PURCHASED ALCOHOL IS STORED IN THE STORE'S STORAGE ROOMS UNTIL THE END OF THE CRUISE!
5. International telephone, telefax, telex.
While the ship is moving, you can use the services of international telephone communication (from the cabin), fax or telex communication (from the ship's radio station). While the ship is in port, you can use local communication systems. The cost of an international phone call from the ship is on average $15 per minute (check in advance).
6. Sauna, massage center, beauty salon.
On board the ship there is a sauna, massage center and beauty salon. Services are provided for an additional fee. If you would like to use these services, we recommend scheduling an appointment in advance. On class liners Sun, Dawn and Jewel There is also a free sauna.
7. Services in the cabin.
For your convenience, the cabin includes non-alcoholic drinks, which are paid additionally.
You can contact Guest Services at any time of the day or night and order an extra pillow, blanket, snacks for your cabin and much, much more. Drinks (juice, coffee) and snacks indicated in the Room Service menu are served in the cabin for free.
8. Radio and television in the cabin.
All cabins on NCL ships are equipped with television. Television includes satellite news channels from various countries, films, music programs and an in-house television channel showing the ship's time (this may differ from local time), air temperature, information about the program on board, ports of call, etc. We recommend checking your watches on this channel.
RESTAURANTS AND CUISINE
For those who prefer dietary nutrition, the chefs will prepare dishes with a reduced fat content, which will taste just as tasty as regular ones. We also offer vegetarian menus and children's meals on board. No matter what time of day you get hungry, you will always find something for yourself, from morning coffee to late-night buffet. 24/7 Room service is at your service FREE OF CHARGE.
Passengers can have breakfast, lunch and dinner in the buffet restaurant at any time convenient for them (it is open almost all day, with short shift changes). There is a 24-hour restaurant, Room service, and two main restaurants that are open at certain hours. There are also exclusive restaurants (reservation of a table for an additional fee of $).
On NCL ships ONLY the Freestyle Dining system is used, in which passengers can choose the time, restaurant and table that is convenient for them.
DISCHARGING FROM THE SHIP
The day before the end of the cruise it is recommended start collecting things and preparing luggage(filling out and attaching luggage tags).
If you want your luggage to be delivered to the seaport terminal when disembarking from the ship by porters, you need to place it (with luggage tags attached) in the corridor before 23.00. If you wish, you can also remove your luggage yourself.
Please do not forget to include documents (air tickets or hotel/transfer vouchers, if you have ordered them) and necessary medications from your checked baggage.
Also the night before we recommend that you check all your receipts and make payments at the reception.
If you have registered your credit card, your expenses will be debited from it automatically.
Draw your attention to that a tip is automatically deducted from your onboard account or credit card in the amount of approximately $13 per day per person for stays up to a mini-suite and $15 per person for stays in a suite.
On the day of arrival at the port, the cruise company kindly asks you to vacate your cabin before 08-00 a.m. (or at another time depending on the ship's arrival schedule at the port)!
DON'T FORGET TO PICK UP YOUR PASSPORT AT THE RECEPTION .
You will receive your luggage at the port, guided by the color of the luggage tag.
More information can be found in the NCL “Welcome Aboard” booklet.
Dear ladies and gentlemen, the time the liner stays at the ports of call,
indicated in programs and catalogs may change.
Please pay attention to the departure time
before leaving the ship.
WE WISH YOU A PLEASANT TRIP!
All cruises include meals at the main à la carte restaurants for breakfast, lunch and dinner (drinks are an additional cost), as well as meals at the buffet restaurant.
Following the wishes of its guests, MSC Cruises provides flexible opening hours for its buffet restaurants: open 20 hours a day!
Restaurant opening hours depend on the ship's route; detailed information can always be found in the daily program.
Breakfast
Breakfast takes place at main restaurants and on buffet. You can also order a continental breakfast from the cabin service menu and have breakfast in your own cabin on any day of the cruise, except the day of disembarkation. This service is free for guests with MSC Yacht Club, Aurea, Wellness and Fantastica facilities. For guests with Bella capabilities, this service is paid – 3.5 €. To order breakfast in your cabin, you must fill out an order form and hang it on the door handle of your cabin.
Dinner
Lunch takes place at main restaurants and on buffet. The restaurants also offer an “express lunch” service, that is, lunch in 30 minutes. In the main restaurants, children's menus are available for breakfast and dinner, including a menu for children from 6 to 12 years old. The buffet has various themed corners - pizzeria, grill, take-away, health corner, Mediterranean salumeria, meat corner, etc. Opening hours of the buffet are indicated in the daily program. In addition, the buffet serves midday and midnight snacks.
Dinner
As an alternative to the main restaurant, you can dine at a buffet or in a pizzeria without fixed meal and table changes.
A la carte dinner is served in the main restaurants. Depending on the type of cabin, guests have different options for visiting the main restaurants for dinner.
Restaurant visiting system "MSC YACHT CLUB"
MSC Yacht Club guests have a separate restaurant with free visiting hours, an exquisite menu for the most discerning travelers. At the MSC Yacht Club restaurant, a wide selection of alcoholic and non-alcoholic drinks is included in the price.
Liners: MSC Fantasia, MSC Splendida, MSC Divina, MSC Preziosa, MSC Meraviglia, MSC Bellissima, MSC Grandiosa, MSC Virtuosa, MSC Seaside, MSC Seaview, MSC Seashore
To whom is it provided: for guests staying in suites MSC Yacht Club
Short description: separate restaurant, free visiting time, drinks included
“MY CHOICE” restaurant visiting system
Passengers of the Aurea and Wellness cabins are not tied to a specific dinner time - free choice, every day it is possible to book a table for a convenient time. For guests staying in Aurea cabins, alcoholic and non-alcoholic drinks are included (according to the tariff conditions).
Liners: all MSC Cruises ships
To whom is it provided: Aurea, Wellness
Short description: dinner in the main restaurant at a time convenient for the guest
Note: on board the MSC Armonia, MSC Sinfonia, MSC Opera, guests staying in cabins with balconies Fantastica also visit the restaurant using the “My Choice” system.
Restaurant visiting system “CLASSIC”
Dinner usually takes place in two shifts, for example at 18:30 and 20:30 (on the MSC Meraviglia there are three shifts). When booking your cruise, you must indicate which shift you prefer. This will allow you to take into account your wishes, although it does not guarantee its fulfillment (first of all, the company will try to take into account the wishes of passengers with Fantastica capabilities).
Liners: all MSC Cruises ships
To whom is it provided: guests staying in cabins Bella, Fantastica
Short description: dinner in 2 shifts; restaurant, table and shift 1st/2nd are assigned
Additional gastronomic benefits of MSC Yacht Club
All MSC Yacht Club guests enjoy a 24-hour cabin service menu. We will offer our guests a selection of snacks throughout the day in the Top Sail Lounge and The One Pool. The MSC Yacht Club's own restaurant is open for breakfast, lunch and dinner. In addition, traditional English tea is served in the Top Sail Lounge only for MSC Yacht Club guests.
Drinks in the MSC Yacht Club restaurant and bars, as well as in the cabin minibar, are included in the price.
Starting from the Summer 2017 season, MSC Yacht Club guests also drinks included in all bars liner 24 hours a day!
On cruise ships, chefs traditionally elevate the cooking process to the level of an art. Over the course of an 8-day cruise, more than 3,500 different ingredients are used to create all sorts of culinary delights. In addition to the main restaurants on board, the service of which is included in the price of the cruise, for a small additional fee, tourists on board the ship can take part in an extremely exciting gastronomic event - visit the club's a la carte restaurant. Restaurants of this kind are delightful, exclusive and extremely elegant, they are distinguished by the elegance of serving and high-quality service. Masters of their craft - sommeliers and waiters - will be happy to help tourists with the choice of dishes and wines.
As a rule, the food system on cruise ships of standard class companies is the “all inclusive”, familiar to many tourists, with the exception of drinks. Namely:
- Breakfast: in the cabin or in the buffet
- Dinner: at a buffet or in a restaurant (according to the provided menu, but without a specific seating arrangement). Depending on the type of cruise company, dinner can take place in the following way: tourists are either offered or have free time for dinner. Some cruise lines prefer a combination of two types of meals, depending on the preferences of the tourist.
- Dinner also follows two schemes:
A. According to the traditional system of feeding tourists in shifts - in a restaurant at an individual table and a permanent waiter who serves this group of tourists throughout the cruise.
i. 1st shift eats from 19:00 to 20:30
ii. 2nd shift eats from 21:00 to 22:30
B. according to the free tourist food system - in a restaurant without an individual table at any convenient time in the range from 19:00 to 23:00. Please note that there are also special buffets that are open throughout the day.
STANDARD class:
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Traditional meals by shift |
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Free time for dinner |
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A La Carte Restaurants |
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Coffee shop/Pastry shop |
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PREMIUM class:
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Traditional meals by shift |
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Free time for dinner |
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Evening formal wear for dinner |
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A La Carte Restaurants |
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Coffee shop/Pastry shop |
depending on the liner |
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24-hour service in cabins |
LUX class:
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Traditional meals by shift |
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Free time for dinner |
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Evening formal wear for dinner |
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A La Carte Restaurants |
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Coffee shop/Pastry shop |
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24-hour service in cabins |
